Dicle SoftwareSupport
Contact us
Write to [email protected]. Please tell us the app name, your phone model and what happened. We usually reply within two working days, in English or Turkish.
Help by app
Sesinle Masal has its own support page and FAQ (Turkish), including account deletion.
Common questions about our games
How do I restore a purchase?
Open the game’s shop or settings and tap “Restore purchases”, signed in to the same Google Play or Apple account you bought with. Purchases are linked to your store account, not to the device.
I got a new phone. Where is my progress?
Our games have no accounts and store progress only on your device, so it does not move automatically to a new phone. Purchases can always be restored.
How do I change my ad consent?
Open the game’s settings and tap “Privacy options” to change your choice for personalised ads. You can also reset your advertising ID in your device settings.
How do I delete my data?
Uninstall the game or clear its data in your device settings. We keep no personal data on our servers. See the privacy policy for details about advertising data.
Can I get a refund?
Refunds are handled by the store: Google Play (play.google.com › Order history) or Apple (reportaproblem.apple.com). If something does not work, write to us first and we will try to fix it.
I found a bug or have an idea.
Wonderful. Send it to [email protected], ideally with a screenshot.